Gaya APA

Gaffar, V. (2007). CRM Dan MPR Hotel : ( Costumer Relationship Management And Marketing Public Relations ) (Cet.1). Bandung: Alfabeta.

Gaya MLA

Gaffar, Vanessa. "CRM Dan MPR Hotel : ( Costumer Relationship Management And Marketing Public Relations )". Cet.1 Bandung: Alfabeta, 2007. Text.